All sales are final, No Refunds: Please thoroughly review your invoice prior to making payment. We will build and deliver only what we have listed on the invoice. Please ensure color schemes, themes, product types, and quantities are correct. We will deliver to the location listed on the invoice, at the date/time specified. Please ensure that this information is correct. If we are provided with inaccurate information we cannot be held responsible or liable in any way.
Payment Terms: Most invoices are billed on a pre-paid basis. Some larger corporate clients may be billed on terms, as stated on the invoice. All pre-pay jobs are due in full 2 weeks prior to event. This allows time for purchase of materials and scheduling of our team for building, installation, and breakdown. If you do not pay the invoice prior to the event we cannot build and deliver the ordered items.
Deposits: For jobs booked far in advace we may require a non-refundable $50 deposit to hold the date, with the remaining amount due on the date specified on the invoice. This is considered a booking fee, though it will not show as a line item on the invoice. The $50 will be counted towards your total invoice when paid in full, it will only be converted to a booking fee on the invoice and retained in the event of a reschedule or cancellation.
Designs May Vary: Every order is custom and built to order, and every piece we create is considered a work of art. Although we hold our artists to the highest standards in striving for artistic excellence and accuracy, we cannot guarantee that any two items will look precisely alike or that they will exactly match a given example. We will make every attempt to obtain and utilize the specific colors and materials you have envisioned, however issues such as item shortages, shipping embargoes, and short lead time may affect this. We reserve the right to make artistic changes or use alternative materials as deemed necessary.
Cancellation Policy: Cancellation 5 days or more in advance will receive a full refund, less a $50 booking fee for holding the date. Cancellation 4 days or less will receive a 50% refund. Cancellation within 2 days of an event will not be refunded. Any additional fees such as CC processing fees are non-refundable. Any materials that have been purchased specifically to fulfil your order are non-refundable.
Reschedule Policy: Incurs a $50 booking fee. Two week max for date change. If the products are already built you will be given the option of having us deliver on schedule (this can be up to 5 days in advance of the event depending on the products). Any products that are already built will be billed for. Please give us as much heads up as possible so we can plan our building and delivery team schedules accordingly. Multiple date reschedules will incur a $50 booking fee each time the date changes, in addition to the aforementioned fees.
Waiver of Liability: By booking And Why Not Balloons, LLC (or it's DBA, Bruce Unlimited Designs) either by verbal or digital communication you agree to release, indemnify and hold harmless And Why Not Balloons, LLC or Bruce Unlimited Designs or it's shareholders, employees, sub-contractors against any and all claims, suits or actions of any kind whatsoever for liability, damages, compensation or otherwise brought by you or anyone on your behalf, including attorney's fees and related costs. If litigation arises pursuant to any claims made by you or by anyone else acting on your behalf, if And Why Not Balloons, LLC or Bruce Unlimited Designs incurs any of these types of expenses, you agree to reimburse And Why Not Balloons, LLC.
